Haven’t been on this site in a cool minute but needing a new VESC has brought me back. Read some reviews and eventually decided to try a Stormcore for the first time.
Hesitantly shelled out the $320 for the 60D+. Over a week later there still had been no notification the the device has shipped and no response to the four emails I sent. In the beginning I was asking for only the tracking and by the fourth time, WTF guys?
My fifth and final email asked “if this is how hard it is to get a simple tracking number from you, then why would I want to chance getting burned on $320 when it’s well documented that more than just a few of your devices have shown up DOA, yet for some reason those same customers reported excellent customer service…I sure have yet to see any evidence of that.”
Nothing but crickets.
The next day (yesterday, 7May25), still with no response, I called my bank and disputed the charge. I hate doing that but I felt I had no choice.
For a top of the line “premium” VESC, their customer service sure does slob on the big donkey shlong. Flipsky has far better customer services than LaCroix (at least you eventually get a reply from them, and if you are really persistent and lucky, you might actually get a resolution), and Flipsky VESC’s are absolute trash, so that isn’t saying much.
I did a little research last night and saw one source say that LaCroix had folded. Another said that it was started back up by new owners. These posts were a few years old. I mean, it’s too late for me, I’ll never make another purchase from them again, but it also doesn’t make sense with all of the good things being said about them that this would happen in the first place.
Anyone have any insight as to what may have happened? Why my order never shipped after over a week and/or why no replies to multiple emails asking for a simple tracking number?
Alot of cool stuff happening with vedder and the vesc atm. Not much of it aimed towards esk8 tho, more towards higher voltages. I have no idea how much of it will be widely avaible but I’m sure some of it will find its way here eventually. Fun times.
Far as I know, vedder+closest collaborators are fully detatched from trampa now, at most doing some support hours for trampa.
But all new development are under his and his team’s company. Which is probably a good thing
Anyone have a working link to maker x site where I can purchase directly from them? Everything I google takes me to page that is “this address cannot be found” or some shit. I was just there the day before I ordered the stormcore. Now I can’t get back to it at all.
Hey man! I’m Adam, one of the new owners of Lacroix. I don’t believe you ordered from us as we have no unfulfilled orders of a stormcore 60d. Shoot us a direct message on our website or email us at Support@lacroixboaeds.com and I’ll be able to get back to you pretty fast as I don’t check esk8.news super often.
Not sure who you ordered from but I’d considering opening a chargeback if I were you.
