Torqueboards customer service?

I mean… You could have waited an hour :rofl: its not like he doesnt send spam mail cough

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hi, was your order shipped out?

Yes my order is in transit and says it will be delivered tomorrow. :slight_smile:

Most of all orders should be shipped out by tomorrow.

If there is an issue with your order it may be currently pending before being shipped out. You can reach out by PM and we can get everything squared away.

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Hi @torqueboards, I just sent an email from my email, areece773@gmail.com to help@diyelectricskateboards.com with my order number. Is there any issues with my order.

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Does the like mean my order is all good and will be shipped out today?

Hi did your order ever get shipped out?

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Yes I got the package quickly

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Hi, I would like to know when my order 26088 will be shipped out or are there any issues? thx mk

Hi, Any updates on the order 26088?

thx
mk78

image

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This is how I feel with a week between email responses. Is Dex the only one working at TB? I’m about to try and fix this myself…

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Damn, what caused that DRV failure?

No clue. Got a few feet into my maiden voyage and it just gave out. Checked my connections, took apart my motor, no visible damage or shorts. These esc’s were part of the first batches months ago and I finally got around to using them only to have one pop instantly. :frowning:

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Were they new motors? Have you tried this to verify there are no phase short that could have caused it? How to hand-test a BLDC motor [SERIOUS]

If it was a phase short I woulda expected a blown directFET or two. Sounds like you got in for the Test batch with the condition to test them but didn’t, so I donno how that should be handled lol.

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Yep tested them thoroughly, motors were lightly used but on a previous build of mine. The esc’s were part of the test batch but due to life/finances I couldn’t finish my board till recently. I did pay full price for them so id expect some sort of support. I’ll test the fets for continuity right now actually.

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4 of 6 fets are shorted… fuuuuuck me. It doesn’t make any sense, my connections are solid, motors are clean… hand test results are normal.

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Any pictures of your build and how you had it all wired? Did you have heat shrink on your phase wire connections?

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Yep, used two adheasive shrink on each wire with 3.5mm bullet connectors. I don’t have any pictures of the wires before disassembly. I pulled everything apart to check. No burn marks. I hooked the motor up to a flipshit 6.6plus I had laying around and it works just fine. Problem is the 6.6 wont fit in my haya which was the reason I went with tb6 to begin with.

This is what it looked like before I pulled the tb6 out.

Each fase had hot glue between it and the area the fase wires layed on were sanded down to make sure the wires didnt get pinched or cut.

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Sounds to me like you know what you are doing. It’s gotta be either a random ESC failure, or an intermittent motor short. The intermittent motor shorts are the worst to find tho.

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