Additional functionality could really push remote tech forwards. Turn signal control and clickable joystick would be awesome.
The product listing doesnāt mention anything about an additional axis lock, so i took the mentions in beta review videos as a potential improvement, not a confirmed feature. You may want to add that and (ideally) show a photo.
Edit: maybe i missed it, or maybe it was added after the initial post - i see āthrottle lockā is now listed on the product page.
These UI / control input specifics really set this remote apart from Maytech, Flipsky, etc similar remotes. I think itās a missed opportunity by not explaining this in detail.
When they first started looking at ergonomics they studied the cockpit of a military plane. The cockpitās original design was made before the discovery of ergonomics just using the average measurements(height, reach, etc.) of a large number of pilots - in the end they found it actually fit none of them.
Sorry to digress, I just heard about that on a podcast and found it intersting.
Right? The number one talking point with the Puck (well maybe joint with the shape) is the signal retention and their signal hopping tech. Lets face it, thatās the reason most of us use Pucks. Weāve had remotes drop out and act weird, itās scary as shit and the Puck mostly avoids that.
I came to this thread expecting to find loads of people asking about this for the Voyager, but suddenly people only care about ergonomics, which IS important, but I also want to know if the thing is going to get me deaded in traffic
@BuildKitBoards Any official word from you guys on how this remote handles connectivity that marks it out from the basic ones like Flipsky and Maytech offer? Is it at least going to be comparable or close to the Puck on connection reliability? Because I fear without that, Iām not going to be able to justify the price.
In my experience, it is the same as the Maytech V2, and not nearly as good as the puck
I have not told Jared this though and it is possible my unit is not perfect but I am afraid that it may be the case that it just isnāt super strong signal-wise. My testing has been limited but I was pretty easily able to get it to disconnect by forcefully riding by a known disconnect area for my Maytech V2, where the puck did not disconnect.
The internals are the same as the Uni1 remote as far as I know, I donāt think many people bought that though so we havenāt head any complaints about dropouts with that one
Thanks for that man. I just got done watching your review actually (awesome job!). I would definitely feed something like that back in a beta test though. Youāre not the only tester that seems to have brushed over this pretty glaringly important area. At least heāll read it now I guess
If the connectivity is that bad, I might as well go back to my old Maytech mini remote as I find that super ergonomic, so cheap that if you break it you donāt care and only one really strong cell tower that knocked out the connection. I just wanted something that felt a bit more premium and was as robust as the Puck in terms of connection. Seems we might still be waiting on that
I know it is an important thing the problem is I just really had no time to properly give it good signal testing and I didnāt feel like I had done enough to actually quantify it as an issue. It only had a problem in the high signal interference area
Thanks for the compliment on my video, I labeled it a first look because I didnāt really feel like I had used it enough to review it, and because I do not have a production unit.
Anyways, yeah I wish it was cheaper too. I would like to do some more in-depth signal testing but time just isnāt my friend at the moment. Have to move onto other things right now.
I did not see anyone else in the beta group complain about signal problems either so I donāt know. It was my experience that it dropped out where the puck did not, take whatever you want from that.
@BuildKitBoards if you want to ask me specific questions about it feel free. Love the boards and stuff but as I said in my video, the remote isnāt for me right now. Once I get the griptape and axis lock maybe my opinion will change
Iām thinking about picking one up, have heard good things especially regarding comfort. I currently use the puck and it has been solid. But recently for whatever reason when using the puck my fingers have been crampingā¦
The Voyager is a crappy remote that feels cheap, and costs more than it should.
Also, BKB is a junk company. Iād never advise anyone to give them any money for any reason. Apart from them ghosting me, leaving me a grand in the hole for broken defective Xeniths, they screwed around Apex with even more defective Xeniths.
Iāve had two customers in my shop have a littany of issues with their BKB Duo and parts theyāve bought from BKB, as they received no support from BKB.
Just do yourself a favor, and avoid the headache. Look elsewhere.
Edit: I look back at when I was giving @BuildKitBoards shit for this marketing line about the first remote designed to be held by a hand.
Feedback received. BKB is not a perfect company but we try to do the right thing.
If you have been ghosted, I am not sure why. I will dm you my direct email so I can look into exactly what happened. If we are the ones who made a mistake, we will make it right.
We didnāt screw around Apex. Electronics manufacturing is practically impossible right now. There was an issue with the batch, we paid to have them all recalled, paid for new chips, etc. tried to do the right thing but it took forever. We have an obligation to either provide a product or provide a refund, which we are doing since he requested one.
Regarding the other customers, itās hard to comment without context of who they are or what happened. One thing I have learned is that it is impossible to make everyone happy, but we try to do the right thing. BKB has been around for 5 years and this is the community that built it. Mistakes have been made along the way. Building, scaling, and managing a company is not easy. Sometimes shit happens and itās the customer fault, and sometimes shit happens and itās our fault. Myself, and the employees of BKB are not perfect. If something happened it ultimately falls upon me, so I look forward to your email so I can see exactly what happened.
I just wanted to clarify here we didnāt request a refund at all, that was your insistence and iāve given you every opportunity to provide the units we are owed. It suits you more to give us a refund as we paid 2021 prices for those ESCās and they are in short supply so I can understand why you have pressed to refund us rather than supply what we are owed. It would suit us more if you made it whole by providing what we are owed.
Either way as yet you havenāt provided either the units or the refund though.
The why is likely, in my opinion, because my last email went unanswered.
Many here remember my issues with the Xeniths, and the screenshots of the emails, and it drying up into radio silence.
Being outside of the PayPal dispute window makes it much easier as well, I imagine.
āIf we are the ones who made a mistakeā. See, thatās the issue. I donāt trust you or your company to simply replace the defective Xeniths and do whatās right, because itās clear from these brouhahas that our definitions of ārightā are different.
Iāll not be sending another email. I assume mine is still there somewhere in the ticket system, unanswered, with all of the details and photos of the issues I had, as well as information on the opinions of these problems from people who are smarter than I am, like @DerelictRobot , who in his small amount of free time, still had the decency to take a look at the issues and offer his thoughts.
Glad to see you recognized the tipping point youāve reached with the community. Although I find it a little disengenuous that you were unaware of the ghosting going on, your promises to get things handled properly are good to see.
Until quality community folks like Mario and Apex are made whole, BKB should not be getting anyoneās business.
I completely understand your opinion but Iām not sure how it can be disingenuous? I spend about 10% of my time on customer support and order fulfillment. The rest is handled by someone on the CS or fulfillment team.
[Edit] forget the above statement. If something happened itās my job to know about it.
I will reply here as soon as I get Marioās info and look into it. Lee and I have sent multiple emails back and forth making sure were doing everything properly. Both of us just want to move on. Refund will be sent tomorrow as soon as we receive the final invoice.
Things are moving in a positive direction, so I donāt want to derail the coming resolution. But itās your company and therefore your responsibility to make sure customer service is handled right, not some easily-blamed nameless, faceless employee.
