Wow, such varied responses from them!
It sounds like they draw a pretty hard line when it comes to compatibility, or when they perceive the issue to be the customer’s fault.
I appreciate everyone sharing their experiences. Definitely good to know for anyone considering doing business with them.
What do you mean it wasn’t compatible? Like the enclosure didn’t fit? or what
Also as far as I know they don’t sell a heatsink, so I’m a little confused
I would say that depends heavily on the warranty policy, but since there apparently doesn’t appear to be one listed, buyers would have to assume that the reseller would take care of it.
Sucks to have an esc blow either way tho
The mounting pattern was wrong. You can see pictures of it at the end of my first post here:
https://forum.esk8.news/t/newbee-the-neverending-diy-nightmare/89342?u=mikes_esk8
ah huh
You can probably thank makerx for that, they changed the hole pattern between batches. Annoying but not the end of the world
Bro, I bought both the ESC and the heatsink directly from NewBee. Both! If MakerX changed something, that’s the seller’s problem for not checking and for selling it as “compatible” when it isn’t. That doesn’t change the outcome at all though — NewBee never responded, even though it’s the seller’s mistake.
And that’s the thing, the ones that I thought I was buying is the ones that you have, because that’s why they were showing on their website, and it’s bad enough that they sent me something quite different but then blaming it on me and refusing to refund me?
And as to the axles, and my opinion it’s the same thing as everything else crappy company crappy manufacturing crappy product
The same company can be shitty with one customer and great with another, I also had bad experiences with meepo but some people love them and have only had positive experiences with em
But regardless of the experience they have scammed me and that and their responses and messages are unacceptable
I don’t feel lucky
Tho I have had an experience pretty similar to you with meepo years ago
Their perception doesn’t matter when proof of their fault is given and they still try to blame shift/etc
I think this is an experience we have had from almost every esk8 company and product, from the big manufacturers to the stuff made in a garage. Some times the service/product is great and sometimes it isnt.
I would say if you can make it work, do it and give them a break. Some 00 steel wool and some grease on those axels and in 3 mins that problem is solved. (Unless its pitted) Round corners vs square is aesthetic but unless they are making them in-house that could be a problem that came from the far east and is unlikely to be resolved easily.
Either way these businesses are selling stuff for us to have fun on. Nobody is getting rich off of esk8. It is a niche sport/hobby and to make a business out of it is high risk/low yield and a labor of passion. Try to keep that in mind before mounting an online assault.
This is a terrible take. Warning people about a company that ships the wrong products, sends rusty/damaged parts, ignores issues, and costs customers hundreds of dollars (my case) is not an ‘online assault’ — it’s basic consumer protection. Being a small niche business doesn’t excuse scamming customers or shipping garbage. Nobody owes a company silence or gratitude just because they happen to make products for a small hobby. If a company takes people’s money and fails to deliver what was promised, people absolutely should speak up so others don’t get burned too.
I’m just trying to figure out how this guy ended up calling a motor controller a derailleur
Like dude that’s literally a bicycle part I wonder what led to this mistake I’m so curious
I like these vendor complaint threads. Pretty sure I was reading one about boarnmaics taking three months to send an order once.
I thought “it’s six months until I might be building the switchblade”, and placed an order.
Just hearing things turn up is something positive at least. It’s got me thinking about what I might want for next year.
How did a mismatched part cost you hundreds? That same thing happened to me from another small biz. Rather than pay to send back and have them ship me new heatsinks i took some measurements and drilled new holes. Another time it was an ESC malfunctioning. (hundreds) i paid 60 to send back and as it turns out they good just had to resolder phase wires (my fault i had bent them many many times trying to enclose them) he sent me new ones and i covered him for the work and shipping cost. This was not newbee but another brand in china.
In this case it seems he bought a clearance item from an instagram sale and mistook it for the ones on the site… just by the brief screenshots… the link goes to something else so who knows wtf is going on here.
I dunno i guess thats the flipside of selling toys to adults is you get childish behavior. 
Defending a company for not being able to send the correct product and then not communicating with the customer when problems arise takes some balls. If that works for you, I just hope you’re not running any company. 
And sure, with the heatsink I drilled new mounting holes myself and used the ESC. But I’ll repeat: that doesn’t change the fact that this should never happen in the first place, and the seller should communicate. And how did I lose hundreds of dollars? Click the link above—you can read about one of the biggest shit products called the Newbee Gear Drive. 
I get where you’re coming from here. I’m pretty sympathetic to small esk8 companies because we’ve seen so many good ones disappear, and honestly I’d usually rather have the option to buy a part that needs a little work than not have the option at all.
But if the pictures/listing showed a different hanger/axle setup than what OP actually received, that’s 100% on the company. Especially when people are buying parts for specific compatibility reasons.
A little cleanup or polishing is one thing. Getting something that doesn’t match the product listing is a different issue.
@Loam_Lion I’d be interested to hear what their final solution ends up being. Hopefully they make it right.
Bro I was wondering the same thing
Wrong, I specifically need square corners for my motor mounts, I’m trying to use superbeast gear drives, so round ends is worthless and useless to me.
Not my problem, I asked before I bought and before they shipped specifically to make sure they were what I needed, they said they were, then shipped the wrong thing, it is completely their fault and I don’t care how hard it would be for them to resolve they need to do it
Ok? Well I can’t have fun on something that I cannot use and nobody is getting rich off esk8? I never said or insinuated that, although newbee sure made money off of a shoddy product
Online assault? That’s funny, this is a PSA/beware/warning to others brought on by newbee themselves
Did you…
Did you even actually read my post? I literally said I ordered it from their website, not Instagram, and new, not clearance, and checked even then with them over chat about specific things…
I even Included a screenshot!
They’re the ones that tried to use their Instagram one as an excuse, and then changed their website after to match, that’s why I took a screenshot of their website cause I had seen shit like this happen before and knew it was likely, bro, reading comprehension XD