This is a warning post against Newbee as a company and especially their RTKP trucks. Back in February I worked with them and ordered a single rtkp truck with the 45° base plates planning to use it to attach a gear drive and put on my Eovan. I went off of the pictures that they had on their website, which was very clear in my conversations with them (this part will be important later on in this post) which showed the hangars with a square profile all the way to the ends. They also had an option for 10mm axles, which one would rightfully assume is 10mm the whole length of the axle, as there was nothing on the website to say otherwise.
I ordered the truck, and about a month later received it, opened the box to see something for all intents and purposes completely different than what I ordered, the hangar is not square all the way to the ends as shown on their website and discussed with them, the hangar itself does not look the same (does not have the cutouts shown on the website, so assumed to be heavier), the axles are only 10mm partially, for about 2/3 of each axle before jumping up to 12mm, which again was not disclosed in conversations or on the website, and both axles have corrosion (rust) completely surrounding the circumference of each axle, and these trucks (and one would assume axles) are supposedly new.
I of course tried contacting them for a refund and return, first on their Facebook messenger, of which it took them 6 days to even notice, much less respond (only with “Hi friend”, nothing more) I also contacted them via email and was met with resistance, pushback, blame shifting/blaming me, and excuses (“There will be some rust on the 10mm shaft, which cannot be controlled, This does not affect use.” “Friend, You should have looked at the product picture before bought it.” “The advertisement we sent is round at both ends.
If you have any questions or requirements for compatibility, you should ask clearly before placing an order.”) I pushed back as well, reminded them I ordered from their website which showed a different product/different version, had made that clear and directly said and showed it before ordering with screenshots of their site. They refused a full refund, even when I said I do not want the truck and want to return it.
I will include all of the screenshots and pictures I can and if any updates happen (and anyone here is interested in them) can update this topic if wanted. I am not the only one who has had issues with newbee and these trucks recently either, there is also a post on FB I can link here from someone else who also has had issues.
I hope this post helps and serves as a warning not to waste your money and time on this scammy company
lol wtf