As a heads up, BatteryHookup.com essentially scammed me for $1350+.
I ordered 1000x Tesla Model3 cells in August total, 2x orders of 500 cells. One of those orders came from Batteryhookup and never arrived, my other order from BCH did.
They sent them via Fedex ground, and I was home on the day when they were supposed to show up. Delivery notification was received as I was standing in my living room, no Fedex truck in sight, dogs quiet (they are an overly vigilant alarm, I know of anyone within 10m of my house).
I contacted batteryhookup.com within minutes to let them know that it appeared Fedex had delivered my shipment to the wrong address. They said they would contact Fedex and see what was going on, and suggested I check with my neighbors, which I did to no success.
Week goes by, haven’t heard back, so I contact them again. They ask me to contact Fedex and tell them about the missing package? I called Fedex, sat on hold for an hour, only to be told that the shipper would need to be the one to get any status updates/file a claim (of course).
I contact BatteryHookup again, and they inform me that they’ve put in a ticket to track down the package but that it was completely uninsured & without signature requirement despite being a $1300+ package. They tell me it’ll be a few weeks to hear back from Fedex.
I contact them again asking for an update, nothing. They ghost me for weeks before they finally responded to a 4th or 5th email, which told me to contact my bank and go with purchase protection options. Here’s their last email:
So I did exactly as they suggested, was refunded the full amount- until I found out last week that they disputed the claim and had the full amount reversed and taken from my account once more.
I’ve reached out twice to no response, they’ve completely ghosted me on this despite them admitting fault and telling me they take care of it.
TLDR: Purchased $1350 worth of cells from BatteryHookup.com, they shipped them uninsured & without signature delivery req, Fedex delivered to wrong address, was told by BatteryHookup to file a claim with my bank- they then disputed that claim and have ghosted me since. 4+ months later I am still without any cells and have lost $1350
Buyers Beware.
Bonus Irony: