Hi, During summer I managed to destroy 3 Trampa 75/300 Vesc’s. I filed 1 as warranty claim and 2 as repairs to Trampa. Got news today that they will not be able to do/offer anything. Nothing after shelling out a total 1700£ on the units.
One has a blown gate driver and the other had a phase connector coming loose under operation, no visual damage but completely dead. 3rd one was DOA, but I opened the lid for pcb inspection, so no warranty…
Anybody who can recommend a good repairman? @MartinSp You were recommended on the efoil.builders forum, but so not seem very active lately.
In such cases there is an email correspondence in between the customer and us. We do our best to spot the issue that causes hw failure. DOA is something we can hardly believe. Each unit is tested twice before we ship it. Final test is a reference motor detection and spinup test.
If the waranty seal is untouched, we would be able to help out and would consider a replacement, in favour of the customer. With broken seal we have to reject a claim.
Touching phase wires is almost always a totall loss.
Im in sweden too and I can repair em as well. unless you can point out what made em dead its quite hard to give you a definate yes ord no, om of they can be saved. If @seaborder wants to guide you thru some troubleshooting that’d prob be a good first step.
This is the first time Im hearing about 3 pieces of hardware failing indipendantly from trampa. Makes me Wonder what might have caused it