Is it too soon to tell? Does history speak louder than recent experience? Did I make a leap of faith, an act of ignorance, or a calculated failure?
I don’t know.
I don’t want this to turn into a bashing and I hope and want the vendor to do the right thing so I’m not trying to call them out or negatively review them yet because they may.
I just feel very Meh at this point and frustrated…
I’ve read what some have to say about certain vendors. I believe that I would feel the same if wronged similarly. Equally, that’s why I am typing this.
Over the last few months I lurked and began building 2 boards. I aquired some parts from vendors I found before finding this forums knowledge base. Still mostly on track woth the right parts but maybe not the most trusted vendor in the forum community.
My experience with this vendor was good and until lately I was hopeful what I was begonning to read was pains of an immature past.
I ordered a quality VESC based ESC. It shipped within a day or two and was in my hands within a week. I ordered some small misc. parts, same story. I reached out and recieved prompt replies within a day or two for every question I had.
These transactions went well enough I found I trusted the vendor with much more expensive purchases.
Building 2 boards doubled parts and expenses so I ordered more parts and saved money to batteries.
A few months pass with good CS, quick responsive emails and clear communication. I decided I would go ahead and order from them once I had the necessary funds.
I am here exactly one month later after placing the order with no batteries, my order yet to be fulfilled (as of todays screen capture) and waning to absent communication is doing little to set me at ease.
My previous good experiences I used as a litmus test before ordering batteries are beginning to mean much less as my experience currently seems to reflect what others have been upset with the vendor for.
I am beginning to doubt if I am going to see the product that has left a crater in my bank account.
But I am also unsure if I would feel this way having not read the negative comments from others on the forum since it was a custom special order. (Maybe I would?)
As I contemplate demanding a order cancellation and refund / beginning a credit card dispute…I debate if it’s time. A trap of believing for 2 weeks now that any day, every junk email, my order will have shipped and it will be of acceptable quality.
My previous interactions were good…
I am also weighing that 12 days ago (week 3 post payment) this small business notified me in response to me asking for a status in week 2, that they are having a mitigating circumstance in their personal life but “will be in office in a few days to QC before shipping”… I was understanding in reply but to this point, they are also still a business with my ($$$$) money x2 and I still have no products and now no updates for going on 2 weeks now.
Maybe they were jacked up and need to be rebuilt, maybe they never built them and jist started last week, maybe they took the money and ran, maybe they are just sitting there collecting dust while they sort out their personal S. I don’t know.
You’re me. What do you do?
Thanks in advance for serious input.
Sorry for long winded typing and/or if this is the wrong place…I was hopeful the first thing I posted after my intro would be better than this.
However it shakes out, updates and company name will follow if you don’t already know/suspect …
