The point of the forum is to link people together to talk so by being hear it’s within the core principles of the forum and as long as your following the forum rules we actively encourage representatives and sellers hear.
As stated earlier you will fined some extremely knowable people from manufacturing experts and engineers.
I was Initially pleased when you asked for a customer to ship the cracked wheel back as I thought it was to investigate the cause of the crack. This showed a high level of commitment to the product quality. To then fined this statement.
We were aware of several issues by this point so is earthier intended to mislead or out right deception closely follows by removed posts and banned accounts from the I wonder Club. this has lead to a wider miss trust in the company currently.
I have seen a statement of new raw material supplier changes to the core design and material used can you provide any more details on this? The more detail the better.
I’m agains the idea of changing to a Kegel core because it will mean your wheels are not compatible with a large portion of you market. This could be looked at as a addition to you line up but a lot of boards are based on the ABEC core and would be a shame if you lost that part of the market. The ABEC core has been susefully used on manny electricity skateboard with bolt on pulls with out this issue so I’m highly sceptical of the core design or bolt on pullys been the sole issue
My suspicions for the issue that has been reported on unused wheels as well is a material issue or manufacturing proses.
This could be
bad ratio of raw materials In a batch
unsuitable material/ratios chosen
Temp issues when manufacturing or cooling
Manufacturing proses used
Damaged moulds or short cuts factory workers are adopting