really wish i did a chargeback when the 100dx they send me blew up in 2 weeks. instead, now im 9+ months in from ordering & still waiting for a replacement unit… the good ol’ 1-2 more weeks for 5 months has been hilarious. Haven’t heard an email reply back in a month now. Thought i was one of the few that received terrible support but its a growing shared experience
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It’s so easy to shit on companies when they’re not coming through on things.
Much sadder when it’s a company of respected OG members. Things move really slowly when money becomes an issue. Hope they come out of this above water.
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No hate there, and Negative Nancy thingamajig that you said is not my style from begin with.
Like I said, one guy dealing with all messages, not a team 
.
When I was responsible of customer service and support, I was dealing with around 40 revolving conversations on top of around 100-150 new emails everyday. Now, the guy responsible for it also has to do testing/QC and programming on top of that.
You guys don’t seem to realise that it’s not a full blown company with a payroll. When I was around, it was 2 builders, 1 programmer, 1 customer rep, 1 batt builder and 1 social media rep. Probably not very different today
Ps: yes, I’m slightly biased as I’m friends with em all 
I understand the frustrations, but I also know the dress and struggle from their side of things
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The company setup is an internal implementation detail.
If someone orders something and pays a lot of money and gets no product, and no response from the company, it doesn’t matter why, or which staff were or weren’t responsible for that. In the marketplace, it only matters the outcome.
That being said, of course this is a small niche market, and we all understand that.
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Just imagine if any company could just fail customer service and blame it on not enough team members.
Sure, it may very well be the cause of the miscommunication: but Lacroix’s website isn’t out there marketing that they’re a small business and that delays are to be expected. Anyone looking to buy a premium, high-end skateboard doesn’t expect it to be coming from an improperly supported source.
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Hot take boutique builders need to build in batches and not per order if they cant meet demand. 3-4 weeks is a reasonable wait but people going 3, 4, 5 and 6 months is wild.
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Under promise and over deliver
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Lacroix: Over promise and under deliver
(until you threaten a chargeback 4 months later because that “In Stock” product still hasn’t shipped)
Source:
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This is the way.
Sorry I repeated basically exactly what you had just said
I charged back after 10 weeks of back and forth on 100dx when it was list as “in stock and shipping” on their website. Honestly glad i did cause thats when 100dx started blowing up. Circa summer of 2022
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Just imagine the outrage if Newbee / Hoyt / Apex / BKB / 3DS / Trampa / literally any other business operated like this.
Oh we still haven’t delivered that thing we sold you 3 months ago as “in stock”. Must be frustrating… how about, no refunds?
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Bingo. We accept and tolerate some wild shit in this niche market.
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Lol I see you excluded our good friend boardnamics
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Boardnamics is actually a great example of a vendor that the community called out for not meeting expectations.
Kevball owned the issues, fixed them, and started crushing it again.
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everyone is making valid points. other than them being friends, i dont have a actual say in the matter. in any case, im disappointed of the results but still hopeful. thats all my biased ass will say to further this.
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Welcome to the Hoyt/metros philosophy. Our typical lead times are less than two weeks and we have someone dedicated to CS and order processing.
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Damn this sucks to hear. It’s certainly a difficult business as a whole to try and scale and maintain good products and CS when the profit margins aren’t huge.
My experience back in 2020 was flawless, ordered the 60D, all emails were responded within minutes and I received my Stormcore 3 days after ordering, that’s 3 days from Canada to Australia wtf.
Sad to hear that customer service has dropped.
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