If the motor is not detected correctly, the ESC can’t spin the motor slowly in order to detect the sensors.
The motor might not be super easy to detect and you might need to go to the FOC tab and do a manual detection, and play with these values a bit. For example shoot 40A if the motor can handle that or increase duty to 0.4 or lower ERPM to 1000 or use 3000 etc.
Once you have one motor detected, you can note down the values and apply them to the other motor and carefully try. Sometimes motor need half or a quarter of the observer gain. Some others need 2x the observer gain.
Then you can go to the Sensor tab and do a manual sensor detection.
A good way to detect if the motor runs well is going into real time data and watch out for current ripples as seen here. Increase the power very very slowly and watch the RT data. If the current shoots up and ripples, stop immediately! Like as fast as you can! Adjust your settings and try again until those ripples are gone.
The latest BETA should generate the best detection values BTW.