Hey everyone,
I want to share my full experience with Acedeck after almost a year of owning a Nomad N1 — an experience that started with defects, continued with months of mechanical problems, and ended with a serious crash and a fractured shoulder.
I’m posting this because I believe some of these issues involve real safety hazards, and other riders deserve to know.
1. Board arrived DOA (Dead on Arrival)
When the board arrived, it simply wouldn’t turn on. The remote powered up, but the ESC was completely unresponsive. I spent days sending videos, dismantling the battery enclosure, checking voltages, verifying the charger, power button, etc.
Acedeck eventually said they’d never seen this before and sent a replacement ESC + charger. It took weeks due to warehouse issues and holidays.
Once I installed the new ESC myself, the board finally powered on.
2. Grease leaks & abnormal friction from the start
After the first 50 km, I noticed grease leaking from the right gear drive. After every ~50–70 km, the same issue came back. The right drivetrain always had more rolling resistance than the left, which caused instability at higher speeds.
Support just told me to clean it and “keep riding so the grease spreads evenly.”
The resistance never went away.
3. Factory misalignment discovered months later
Months into ownership, Acedeck sent replacement gears and spacers.
Only then did I realize the source of all the friction:
The motors and gears had been misaligned from the factory.
The right motor axle was pushing outward, stressing the bearings and gears.
After installing the new spacers, the drivetrain finally rolled correctly — but by then, damage had likely already been done.
4. Motor assembly defect — screws falling out
Right after fixing the alignment:
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One of the three screws inside the right motor had completely fallen out.
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Another was halfway out.
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I had to replace them myself and apply Loctite.
This strongly suggested the motor was never assembled properly from the start and/or the stress caused by the friction caused the screws to self-unscrew.
5. The most dangerous problem — motor LOCKUP under load
This was the game-ending issue.
Under strong acceleration from a stop, the motor(s) locked up suddenly, making a loud metal screeching noise and nearly throwing me off the board.
This happened again once when hitting a small bump at around 25 km/h.
Important key points:
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The malfunction cannot be reproduced at low speeds.
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It cannot be reproduced “spinning freely.”
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It only happens under high load / real-world riding.
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It’s extremely dangerous.
Despite warning them repeatedly, support kept asking for low-speed tests and “free spin” videos that I clearly explained would not reveal the issue.
They kept asking for tests that would put me at risk of crashing again.
6. Final crash — shoulder fracture & dislocation
Eventually, the defect caused a serious accident.
While going ~30 km/h, the motors locked again after a small bump.
This time I couldn’t save it — I was thrown violently off the board and ended up with:
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A fractured shoulder (trochiter)
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Shoulder dislocation
This was a direct result of the same malfunction I had documented over and over.
7. Formal complaint filed
I sent Acedeck a formal notice requesting:
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Acknowledgment of the defects
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Corrective/compensatory actions
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Compensation for the injury and damages
Their reply: they were “on holiday” and would look into it later.
Conclusion: One year of fighting defects
From day one, this board had issues:
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Dead-on-arrival ESC
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Endless diagnostics and self-repairs
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Gear misalignment
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Persistent friction and motor overheating
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Grease leakage
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Motor screws falling out
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And finally: motor lock-ups at speed, which caused a serious crash
Their support team was responsive but repeatedly minimized the severity, ignored the safety implications, and never properly investigated the root cause, not even now, after the injury, even though I explicitly asked for this.
Finally, they have sent replacement parts that are downgrades, which made me lose my last benefit of the doubt that this would be managed fairly by them.
I’m sharing all of this in case anyone else has similar drivetrain resistance, misalignment, noise, or lockup issues - hopefully to avoid future injuries and be aware of Acedeck product flaws.
Ride safe, everyone.
—Stefan
P.S. I’m attaching the full emailing threads
ACEDECK FAILURE OF DESIGN AND OF CUSTOMER SUPPORT.pdf (7.0 MB)
