I commissioned @Savage1 to make some 10mm axles for me. I Shipped him my trucks in February 2023 so that he could machine and install new axles. He was busy and didn’t have time to machine axles. I kindly asked for my trucks to be shipped back (I will cover shipping) and he has gone unresponsive to for 26 days (while still being active on other parts of the forum). All I want is for my trucks to be shipped back to me.
1/30/23 I reached out to Savage1 to see if he would be willing to machine some 10mm axles for Matrix 3 trucks. At that time there was no confirmation of MBS making their own 10mm axles yet, so I wanted to see if Savage1 could machine them. He said he could do it and gave me a price. We agreed to move forward, so I had my set of Matrix 3 trucks shipped to his address so that he could machine new axles, install, and ship to me.
2/1/23 Matrix 3 trucks along with 2 sets of extra shock blocks arrived to his place. Savage1 confirmed that they were received.
2/25/23 I messaged to check in if there was a projected timeline for the axles to be done. No response.
3/8/23 Messaged again to check in. Savage1 responded saying he hoped to get to them out within a week.
4/9/23 Messaged to check in if there were any updates. No response
4/13/23 Found out MBS put their own 10mm axles on the website. I messaged Savage1 informing him of this. I said I’m good with him finishing the axles, or if he’s too busy then I could just order the MBS ones. No response
4/18/23 Messaged to check in. No response
4/25/23 Messaged with a request to ship the trucks to me and I’ll just order MBS axles. Savage1 responded with an apology for the delay. Explained personal things going on. I responded saying it was no problem and that we could move forward with just shipping the trucks to me so I could purchase axles from MBS.
4/30/23 Checked in to see if trucks were shipped. No response
5/7/23 Checked in to see if he had a chance to ship trucks. No response
5/13/23 Asked for an update. No response
5/19/23 Asked for some communication. I’ve been extremely patient during this process since January 2023. I have no axles machined - That’s fine. The trucks I purchased are still in his possession and there is no communication. I told him I’m not trying to stir up any trouble, not trying to change anyone’s reputation as a trusted vendor. But at this point I have no other options than to share my experience with the community.
This build has been on hold for 5 months and I’ve patiently waited even when not getting responses for weeks at a time. Every time I messaged or checked in, it was with kindness and patience, never hostile. So now I’m sharing my experience here as I have exhausted all other options of direct communication. Life gets busy, I get it. The lack of communication while still being active on other parts of the forum is what irritates me. All I want are my trucks to be shipped back.