Sorry to hear that. That does suck, but also in Ben Bucklers defence they are mostly a domestic business selling to locals and our new parts ship directly from China as we accept that China is the manufacturing hub of the world and logistically far better for shipping compared to Australia where sometimes we’d have orders take up to 2 months to EU with standard Australia post.
Also our orders sometimes take 7 days to ship too with Ant making the 2hr round trip to Aus HQ once a week while William and I are in China building the Mach One. But I still consider Radium a hobby business until we’ve delivered the first 100 Mach Ones so maybe not a fair comparison.