This could be some niche reality TV show…
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Yeah, at first I was like, “uhhh” then I was like, “ohhh ok”
Flat earther Doesn’t agree with the logic. But I don’t agree with theirs either
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good point and precisely our intent.
psychotiller has been upstanding for years so we’re admittedly new at this customer dispute thing. Personally, I welcome any pointers on process, absolutely.
Our mission is to ensure our community is made whole, full-stop. Thanks for the advisement, appreciate you.
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But he did make a good point of the potential risk to Dave.
Someone gets their money back from Karl outside of PayPal and then decides to be vindictive and not close the case with Dave he can’t really dispute that they’ve got their money back.
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I went back and re-read. Foot in mouth, I agree
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Maybe Dave can ask PayPal how to resolve this the right way. Anything outside of it could harm you both, if things don’t go according to plan.
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The only reason why Dave is doing this payback outside of Paypal is because his account has been locked and he has no access to the funds within. If people want money, this is how it will need to happen
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Just because Psychotiller can’t access Paypal does not mean they will not get refunds through Paypal.
Paypal rulings typically take slightly over two weeks. If a claim has been filed the seller has exactly two weeks to reconcile or dispute. Mediation must be done through the Paypal website. At the end of the two weeks Paypal rules on the claim and the money will be reimbursed to the buyer if ruled in their favor (which 100% happens if nothing was delivered to them) regardless of if the money is in the seller’s Paypal account or not. If the seller does not have the Money in their account Paypal draws it from their bank account. If for some reason it can not be drawn from the bank account Paypal will file criminal reports for theft and reimburse the case themselves - which is usually very bad because Paypal has all of a seller’s personal information.
Basically if you start a claim on Paypal you will get paid back via Paypal if you truly did not receive the product.
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I’m super confused about this honestly. So if PayPal finds in favour of the buyer, and there are funds in the PayPal but the account is locked the money won’t be coming out?
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If the case is ruled in favor of the buyer on Paypal’s case claim website the buyer will then be refunded 100% of their original payment, which occurs through a refund Paypal transaction. A locked account only prevents the seller from utilizing it - the seller can still log in and review claims but can not move funds around themselves - Paypal can still force withdrawals to issue refunds.
Paypal has locked the account likely due to an large amount of dispute cases opened, which usually occurs when people are performing exit/closing scams or something fraud-like is occuring. Paypal does this to stop cases from continuing to stack up and prevent future users from damage.
Where the refund money comes from in the end depends on if there are funds in the seller account or not. Paypal will attempt to draw from bank accounts directly if there is nothing in the Paypal account itself.
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So what you say is that @psychotiller shouldn’t pay anyone directly because he could end up paying people twice wether he likes it or not?
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@Tamatoa Absolutely. If a Paypal case has been opened it WILL be resolved through Paypal by Paypal. If Psychotiller is sending money as a refund from his Paypal account back to a buyer this would be fine and could count as the mediation, and would get Paypal to drop the case. Since his account seems to be locked this probably can not happen.
Any money that is not directly sent from Psychotiller straight to a buyer that is requesting a refund through a claim will NOT count in Paypal’s eyes as a refund. So yes, if he does refunds through a second-hand mediator or by using another service other than Paypal he will almost certainly have to pay a second time when he loses the dispute case if the case is not manually closed by the buyer out of their own good will.
All of this information only pertains to dispute cases that have been opened on Paypal though. If someone has paid through another avenue this is not relevant.
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Thanks for looking out dude we wouldn’t want that situation to get any worse, anyone getting double refund would mean some other people getting nothing. Which would suck.
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Update on my order: I received some of the parts and am awaiting on others from @psychotiller (he mentioned sending me all but motors but I’m still waiting on motors, motor mounts, and wheels). He did eventually answer emails and was apologetic. I’m glad that he’s working to make things right.
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shiett, didnt know
thanks for all your paypal insight!