TBH this has been my experience with almost every esk8 vendor, some even regulars here, and bad enough communication it makes me wonder why they have the reputation they do.
This market is super niche, and the only reason suppliers survive seems to be they’re few and far between, and generally everyone is overly understanding. In almost any other hobby a lot of the things that go on would be seen as unacceptable. I don’t mean everyone, there’s a lot of great people out there for sure. Shout out to @IDEA specifically as I had a great experience with him
I was telling a friend outside of here what happened to me with one supplier, and their reaction is that they would have refused to pay for the service, or lack thereof, and considered a credit card chargeback.